Shipping policy

how much is shipping? 

We offer free domestic shipping on orders over $100.00. All other orders in the US are calculated based on weight and shipping location. 

how long will it take for my order to ship? 

Once you've placed an order, you can expect it to ship within 3-5 business days. Since we're a small business, from time to time orders may take longer to fulfill. If we are experiencing a high volume of orders, shipments may be delayed by just a few days. Additionally, nationwide and global shipping delays (such as those caused by COVID-19, holiday volumes, or inclement weather conditions) may have an impact on your estimated delivery date. When your order has shipped, you will receive a confirmation email with tracking information. 

Summer Shipping Policy 

From May through September (or longer depending on temperatures), we will only ship orders Monday through Wednesday. This is to avoid candles and melts sitting in a hot warehouse or truck for an extended length of time and arriving to you melted and messy. 

where do you ship from? 

Orders ship from Massachusetts. 

what if my candle arrives damaged (or is missing)? 

If you received your order damaged, or if the order appears to be lost during shipping, please contact us so we can help file a claim. A refund or replacement may be issued pending your cooperation during the claim process.

If your order arrives damaged, please save all packaging materials and damaged goods for claim evidence purposes. Notice of damage must be provided within 15 days of delivery. 

Insurance Coverage

All of our shipments are fully insured, but we may require your assistance when proceeding with filing a claim. For missing shipments, we must file the claim within 120 calendar days from the date the shipment. For damaged shipments, you must notify us within 15 calendar days of delivery. Depending on the nature of your claim, you may need to provide photos of all outer and inner packaging as well as the package contents, and/or sign an affidavit that we send you once we begin the claim process.